What to do when you suspect your email is not working
1 Check your webmail by opening your browser and type in the address bar mail.yourdomain.co.za
2 Complete Field with your username email address firstname.lastname@example.org
3 Complete Field with your password. See picture below
Your email and password can be found in your webportal
Admin & Reports …. Domain & Email Management
You will see your emails and passwords
If that fails go to www.emailhelp.co.za to trouble shoot
Your Kwikwap Contacts
email@example.com Helen Main domain registrations, transfers and pointings
firstname.lastname@example.org Ilene ADDITIONAL domain registrations, transfers and pointings; ADDITIONAL Email requests; Google Adwords; Domain Renewals
email@example.com Monique Website downgrading; Help if Ilene or Helen is not available; other issues.
firstname.lastname@example.org All website related issues
email@example.com Valeska Major email issues, only after www.emailhelp.co.za was visited and you tried to assist the client can you email her for more help.
HEAD OFFICE CONTACT DETAILS:
76 Paradys Street
Switchboard: 021 072 03 03 Fax: 086 508 4303 Email: firstname.lastname@example.org
EMERGENCY NUMBER: 076 655 5902 (Not for design or system assistance)
GUIDELINES FOR THE USE OF THIS EMERGENCY CELL PHONE NUMBER:
Please only use it in a real emergency. Also please send an email to email@example.com with some details of the emergency (if possible). The reason for the email is that the person manning the standby number might need to ask for help from another Kwikwap team member and it would be better if the assisting team member has first hand knowledge of the problem. An email also helps to keep record of the emergency.
What is an emergency?
When a Kwikwap server seems down, for example when a number of known Kwikwap websites are down.
What are some samples of what is NOT an emergency?
When you have forgotten your email passwords (there are links on the Kwikwap homepage that explains how to recover your password)
When your email program or antivirus program is behaving weirdly
When you don't know how to make a change on your website (ask your consultant or view the online help)
When your internet is down (ask you ISP, i.e. Companies like Telkom, Vodacom, Mweb, Afrihost etc)
When there is small technical problem like a skew image or jumbled text (in such instances please send an email to firstname.lastname@example.org with as much as possible details; it will be attended to in due course)